When you encounter an issue and the issue isn't able to be resolved after a simple technical self-check, the serial number (S/N) of the camera is needed for our tech team to further investigate the issue.
The serial number (S/N) of the camera is usually written on the label attached to the camera body, starting with (S/N).
Usually, there is a QR code next to the serial number on the label attached to the camera body. The QR code also includes the camera's serial number.
If you use your phone's camera or phone's scanner to scan the QR code, the scan result will be the camera's serial number.
If you use our app to scan the QR code when submitting feedback, after tapping the "scan" icon and scanning the QR code on the camera body, the scan result will also be the camera's serial number.
If you use our app to scan the QR code (in the process of adding a camera and after tapping the "Scan QR Code" button), the app will direct you to a help article on adding a camera.
If you have added the camera to the app, you can also tap the camera "setting" icon > tap the ">" extension icon > to find the camera's serial number.