The following factors may lead to blurry images/pictures. Please check them one by one.
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Please make sure the protective film on the camera lens is removed.
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Please make sure the camera lens surface is clean, is not covered by any object, and is not scratched or worn.
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When the camera's network connection is poor, the image quality may be affected. In SD mode (720p), the image/picture is more blurred than in HD mode (1080p).
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To get a clearer live image, you can tap the "full screen" icon in the bottom right corner of the live window on the homepage > tap "SD" and change it to "HD".
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To get a clearer playback/recording image, you can tap the camera "setting" icon > tap Motion Detection > tap "Resolution" on the Motion Detection page> Select "HD".
Please note that HD will use more network data (bandwidth) and will consume more battery power.
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If the camera falls from a height, the imaging components may get damaged. If the camera malfunctions due to a hardware issue, please contact the seller directly.