What should I do if the device is not recording/detecting motions?

  • Updated
Security cameras are crucial for maintaining safety and surveillance. However, it can be frustrating when they fail to record or detect movements accurately. In this guide, we will address common factors that may contribute to this issue and provide practical solutions to help you resolve it. By following these steps, you can ensure that your security camera functions optimally.
 
Here are some common reasons and solutions for security cameras not recording or detecting motions:
  1. Incorrect Installation:
    1. Ensure that the camera is not installed behind glass/windows, as it can interfere with motion detection capabilities.
    2. Verify that the camera is correctly installed and positioned to have an unobstructed view of the monitored area.
    3. Adjust the camera angle and placement if necessary to optimize motion detection. Please ensure it covers the desired area and try to avoid setting the range too high or too low to prevent false alarms or missed events.
 
  1. App Settings:
    1. Confirm that motion detection is enabled in the camera's settings. After Motion Detection is enabled, the camera will be triggered by any moving object and record a video.
    2. Adjusting the Motion Detection Sensitivity level to an appropriate setting can help ensure that all relevant motions are detected and recorded.
    3. Wake up from sleep mode. When the camera is in sleep mode, it will not record any motions or events until it is awakened.
    4. Stop viewing in Live stream. When in live view, the camera will not detect motions (record videos and send notifications).
 
  1. Camera-related factors
    1. Verify if there is a protective film on the camera lens, as it may impair visibility. Peel it off if present.
    2. Make sure the camera lens is clean and free from dust or dirt that may obstruct motion detection. Clean the lens using a soft, lint-free cloth to ensure clear visibility.
    3. Ensure that the camera is connected to a stable network. Cameras that rely on network connectivity to transmit and store recordings may encounter issues if there are network disruptions or connectivity problems.
    4. Reboot the camera and observe whether the PIR is triggered normally.
 
  1. Environmental Factors:
    1. Ensure that the camera is positioned to minimize glare and reflections. Glare from direct sunlight or artificial light sources, as well as reflections from nearby surfaces such as glass or metal, can interfere with the camera's field of view and obscure recorded footage.
    2. Protect the camera with appropriate enclosures. Extreme weather may obstruct the camera's view, impair motion detection, or damage the equipment.
    3. Test in a different environment: If possible, try testing the device in a different environment to determine if the issue is specific to the current location. This can help identify whether there are external factors affecting motion detection.
 
What should I do if my device is not still detecting any movements?
  • Confirm that the Installation, App Settings, Camera and Environmental Factors first.
  • If it still does not work, please conduct a motion test by waving your hands or walking in front of the camera to activate the Passive Infrared (PIR) sensor. Afterward, verify if the camera successfully records the detected movement and observe if the camera's indicator light illuminates in blue. This will help assess the camera's functionality and motion detection capabilities.
 
 
If the camera still doesn't work after following the provided troubleshooting steps, please contact technical support. Provide us with the details of the steps you've taken, including camera settings, installation information, and test results. This will help us understand the situation and provide the necessary assistance to resolve the issue.
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