The following factors may cause charge failure. Please check one by one.
The charger is not supported or is defective
Please note that the camera only supports a charger with 5V output voltage.
To check whether the charger is defective, you can use the charger to charge other devices, for example, your phone. If the phone cannot be charged, either, you may need to change a charger.
The charging cable is defective
To check whether the charging cable is defective, you can use the charging cable to charge other devices, for example, your phone. If the phone cannot be charged, either, you may need to change a charging cable.
The charger, the charging cable, and the camera are not in good contact
Please ensure both the charger's port and the camera's charging port are clean. Besides, please put the charger's port, the charging cable, and the camera's charging port in good contact.
The charging cable is too long
Generally, the length of the charging cable should not be more than 16ft (5m). If your charging cable is too long, please use a suitable one instead.
The charging environment is not suitable
Too high or too low temperature will both lead to failure to charge. Please move the camera to a suitable temperature environment (0°C ~ 45°C) for charging.
If the camera still cannot be charged, please submit feedback for technical assistance.