4G Camera Unlimited Data Plan Guide

  • Updated

Introduction to the Unlimited Data Plan

The Unlimited Data Plan for the 4G Camera provides constant internet connectivity, allowing you to stream live video and receive alerts without worrying about data limits. This plan ensures seamless operation of your 4G camera, making it ideal for continuous monitoring and frequent remote access.
 
Key Benefits:
  • Unlimited Data: Stay connected all the time with no data limits.
  • Always Max Speed: Enjoy buffer-free live views and instant alerts.
  • Multi-Carrier Support: Compatible with major carriers like AT&T, T-Mobile, and Verizon (only with pre-installed SIM cards).
 

How to Subscribe to the Unlimited Data Plan?

  1. Check the SIM Card: Ensure you are using an officially supported SIM card, such as any AT&T, T-Mobile, or Verizon SIM card that comes pre-installed with your 4G camera at the time of purchase.
  2. Add the 4G Camera to the App: Follow the in-app instructions to add your 4G camera to the app.
  3. Access the Data Plan:
    1. Launch the app.
    2. Tap on the “User” tab at the bottom of the screen.
    3. Locate the data plan card, then tap on “Try Now” or “Upgrade Now.”
  4. Purchase the Data Plan: Follow the in-app instructions to subscribe to the data plan. If you have never claimed the 7-day free trial before, you can opt to try the plan for 7 days for free before making a purchase.
  5. Confirmation: Once successfully subscribed, the data plan card will no longer appear on the User page. Instead, you will see a "4G Data Plan" section for checking your plan.
 

Unable/Failed to Purchase the Unlimited Data Plan?

  • Check the SIM Card: Ensure you are using an officially supported SIM card. Only AT&T, T-Mobile, or Verizon SIM card that comes pre-installed with your camera are supported.
  • Verify the Camera Compatibility: Make sure the camera you are trying to purchase the plan for is a 4G camera and is compatible with the app.
  • Check App Store Account: Currently, only in-app purchases through the App Store (iOS) and Google Play Store (Android) are supported. Ensure you are logged in to your Google Play or Apple ID account and a valid payment method is added to your account.
  • Check Purchase Limits: The app supports purchasing data plans for up to 8 cameras. If you have already reached this limit, you will not be able to purchase additional plans.
 

The Unlimited Data Plan Not Activated After Purchase?

  • Check App Store Account: Ensure you are logged in to the same Google Play or Apple ID account used at the time of purchase.
  • Check Your App Account: Ensure you are logged in to this app with the same account used at the time of purchase.
  • Verify the Camera: Ensure that the camera you are trying to use is the one for which the data plan was purchased.
  • Check Network Connection: If the above steps are confirmed, check and ensure your phone has a stable network connection.
 

Want to Cancel the Subscription?

The Unlimited Data Plan is a monthly subscription that automatically renews each month. The charges are billed to your payment method associated with your Google Play or Apple ID account. If you no longer wish to use the plan, you can cancel your subscription at any time. For detailed instructions on how to cancel your subscription, please follow the official guides:
 

Want to Request a Refund?

If you wish to request a refund for your Unlimited Data Plan subscription, please follow the official guides from Google Play or Apple:
 

Will Charges Continue If the Official SIM Card Is No Longer Used?

The Unlimited Data Plan is tied to the 4G camera, and charges will continue unless the auto-renewing subscription is actively canceled. Simply removing the SIM card from the camera will not stop the charges. To stop charges, follow the instructions in the "Want to Cancel Your Subscription?" section.
 

How to Purchase a Data Plan for a Third-Party SIM Card?

Our app only supports data plans for the officially supported SIM cards (AT&T, T-Mobile, or Verizon) that come pre-installed with your 4G camera. If you are using a third-party SIM card, you will need to purchase a data plan directly from your SIM card provider.
 
If you have any questions or need assistance, please reach out through the app's Feedback channel or email us at support@vicohome.io with any necessary details.
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