If your 4G camera encounters offline issues, this guide is here to help. We cover a range of common offline causes and provide corresponding solutions to ensure your surveillance system remains operational and efficient.
Common Causes and Solutions
Cause 1: Check the 4G Camera Power Supply Status
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Battery and Power: Ensure the camera has enough battery and is turned on. If the device can't be turned on by holding the power button and the indicator light is flashing red, it means that the device is in low battery mode. In this case, please use a USB Type-C cable to plug into the 5V/1.5A charger to fully charge it first.
In general, it will take about 15 hours for a full charge. The 4G camera indicates a yellow light for charging and a green light for full charge.
Cause 2: Check for Firmware Updates
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Outdated firmware: Click "Reconnect" on the home page to see if it can restore the connection. If successful, check if the camera's firmware version is up to date and update it. Regular updates can fix bugs and improve performance.
Cause 3: Using Your Own SIM Card rather than the Pre-installed Card
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SIM card status: If you have replaced another SIM card, ensure the SIM card is not suspended or deactivated. Contact your mobile network provider to resolve any issues with the SIM card status.
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Incorrect SIM card installation: Ensure the SIM card's insert direction is right as the picture shows, and the SIM card is inserted fully into the slot.
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Incorrect APN settings: Ensure the APN configuration of the SIM card is correct. Please reconnect your camera and reconfigure the APN settings according to your mobile network provider's instructions.
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Run out of data: Regularly check the SIM card's data plan to ensure it has sufficient data available. Recharge the data plan if necessary.
Cause 4: Signal and Carrier Issues
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Weak signal area: Use your mobile phone to check the signal strength at the camera's location to assist in judgment. If the signal is weak, consider relocating the camera to a location with stronger signal reception. Avoid areas with thick walls or other obstructions.
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Service Carrier Issue: Contact your mobile network carrier to inquire about any known issues or maintenance activities that might be affecting the network. Wait for the carrier to resolve any temporary service interruptions.
Cause 5: Others
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Restart the camera: Sometimes, simply restarting your 4G camera can resolve offline issues. Turn off the camera by long pressing the power button for 5 seconds, and then turn it back on. This simple step can often help re-establish the network connection and get your camera back online.
We hope this guide has helped you troubleshoot your 4G camera offline issues. If you continue to experience problems, please submit feedback on the app for further assistance. Thank you for choosing our 4G camera for your remote monitoring needs!