4G Camera SIM Card Guide

  • Updated
This guide will help you understand how to use our 4G cameras with the SIM card and third-party SIM cards. Our goal is to ensure a smooth setup process for our valuable users.
 

Option 1: Using the Pre-installed SIM Card (Fastest, Recommended)

Our 4G cameras come with a SIM card that supports Verizon, AT&T, and T-Mobile networks. And our SIM card is designed to automatically connect to the best available network, providing you with optimal coverage and performance.
The camera comes with a pre-installed SIM card with initial data for setup. Power it on, and the camera will connect automatically. After setup, recharge the SIM card to maintain functionality.
 

Supported Countries and Carriers:

The list of SIM Card that is compatible with our 4G Camera:
County: US
4G Band: B2/B4/B5/B12/B13/B66
Carriers: Verizon, AT&T, and T-Mobile
 

Setup Process:

  1. Check the pre-installed SIM card if inserted into the SIM card slot on your 4G camera.
  2. Power on the camera. Try long-pressing the power button for 5 seconds.
  3. The camera will automatically connect to the strongest available network.
  4. Once connected, you can proceed with the camera setup in the app.
 

Option 2: Using your own SIM Card

If you prefer to use your own SIM card or third-party SIM card instead of the pre-installed one, here are the steps and considerations you need to follow. Ensure that the SIM card you use is compatible with your local network's frequency bands.
 

Option 2.1: Using Official Carrier SIM Cards: Verizon, AT&T, and T-Mobile

Many local official carrier SIM cards will work seamlessly with our 4G cameras. These include major carriers like Verizon, AT&T, and T-Mobile in the United States.

Setup Process:

  1. Insert the third-party SIM card into the SIM card slot on your 4G camera.
  2. Power on the camera. Try long-pressing the power button for 5 seconds.
  3. The camera will attempt to connect to the network automatically.
  4. Follow the prompts in the app to complete the setup.
 

Option 2.2: Using Less Common Third-Party SIM Cards (Manual APN Configuration)

Some third-party SIM cards may require manual configuration to connect to the network. This often involves entering the Access Point Name (APN) settings provided by your carrier.

Setup Process:

  1. Insert the third-party SIM card into the SIM card slot on your 4G camera.
  2. Power on the camera.
  3. If the camera does not connect automatically, you will need to enter the APN settings manually. Here’s a simplified path to manually configure the APN on your 4G camera if you are not using the pre-installed SIM card:
    1. APN Settings: If you see "SIM card can't connect to internet," click "APN Settings."
    2. Enter Details: On the "Set APN Information" page, input MCC, MNC, and APN provided by your carrier.
    3. Save: Click "Next" to save the settings and connect your camera to the network.
  4. Once the camera connects to the network, complete the setup process in the app.
 

Troubleshootings

Check SIM Card Status

  • Ensure the SIM card is properly inserted into the camera’s SIM card slot.
  • Verify that the SIM card is not physically damaged or dirty; if it is, try cleaning or replacing the SIM card.
  • Contact your SIM card provider to confirm that your account is active and there are no outstanding payments or service disruptions.
 

Check Signal and Connection

  • Ensure your own third-party SIM card provider supports the frequency bands of the camera.
  • Try moving the camera to a location with better signal reception.
 

Verify APN Settings

  • If using a third-party SIM card, ensure the APN (Access Point Name) settings are correctly configured. Refer to your provider's information for the correct APN settings.
  • Double-check the APN details entered in the camera’s app.
  • Contact your SIM card provider to verify that the APN settings are accurate.
 

Restart the Camera

  • After completing the above checks, restart the camera and see if the issue is resolved.
 

Contact Technical Support

If the problem persists, please contact our technical support team with the following details:
  • Camera serial number
  • SIM card carrier name and ICCID (found on the SIM card)
  • A description of the issue you are experiencing (including any relevant images or videos, if available)
We will assist you further to ensure your camera is working correctly.
 
We hope this helps you get your 4G camera up and running smoothly. If you encounter any issues or need further assistance, please contact our support team.
 
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