If you encounter an issue where your SIM card cannot connect to the internet during the setup of your 4G camera, you may need to manually configure the APN (Access Point Name) settings. Follow these steps to successfully input the necessary information.
The APN configuration process described is specifically for users who are not using the pre-installed SIM card that comes with the camera. If you are using a different SIM card, you may need to manually configure the APN settings to ensure the camera connects to the mobile network properly. The steps provided guide you through this manual configuration process.
-
Check the SIM Card Status
Before proceeding, ensure that the SIM card inserted into your camera is active and has sufficient data. If the SIM card service is interrupted due to reasons like insufficient balance, exceeded limits, or suspension, the camera won't be able to connect to the network.
-
Access the APN Settings Page
During the binding process, if your camera fails to connect to the internet, you'll see an error message stating "SIM card can't connect to internet." When this occurs, click the "APN Settings" button on the error page.
-
Enter the APN Information Manually
After clicking "APN Settings," you'll be redirected to the "Set APN Information" page. On this page, you need to input the following details:
-
MCC (Mobile Country Code): Enter the country code (Required).
-
MNC (Mobile Network Code): Enter the network code (Required).
-
APN: Enter the access point name provided by your carrier (Required).
-
Obtain the APN Information
-
You can contact your SIM card's carrier to obtain the correct APN details.
-
Alternatively, you can insert the SIM card into an Android phone and find the APN information in the phone’s SIM card settings.
-
Save and Connect
After entering all the required information, click the "Next" button to save your settings. The camera will then attempt to reconnect to the network. If the APN configuration is correct, the camera should successfully connect to the internet.
Troubleshooting
-
If the camera still fails to connect, double-check the APN information for accuracy and ensure that the SIM card service is active.
-
If the problem persists, please contact our technical support team through the app with the following details:
-
Camera serial number
-
SIM card carrier name and ICCID (found on the SIM card)
-
A description of the issue you are experiencing (including any relevant images or videos, if available)
-
We will assist you further to ensure your camera is working correctly.
By following these steps, you should be able to configure the APN settings on your 4G camera, enabling it to connect to the network successfully. If you continue to experience issues, consider reaching out to technical support for further assistance.