How to Subscribe to the Awareness Service?

  • Updated
If you decide to buy a subscription for the Awareness Service, follow these easy steps. This guide will help you navigate the purchasing process and view subscription information.
 

Ways to Purchase a Subscription from the App

Option 1: From the "User" Page
  1. Open the app
  2. Click the "User" page
  3. Choose "Upgrade now" from the top banner
  4. On the subscription page, select either the Monthly or Annual option.
  5. Then click "Subscribe Now" to view the available plan types.
    • Single Device Plan: Suitable for one camera only.
    • Unlimited Devices Plan: Suitable for multiple cameras under the same account.
 
Option 2: From the "Camera Setting" page
  1. Click the "Setting" icon of the camera on the "Home" page
  2. Choose "Cloud Service"
  3. Click "Upgrade" to check different plans to purchase

How to View and Manage a Subscription After Purchasing

View and Manage Subscription on the App

  1. Open the app
  2. Click "Awareness" on the "User" page
  3. Enter the "My Service" page to view your active plan and its validity period.
  4. Tap "Manage" to cancel your subscription.

View and Manage Subscription on Apple ID/Google Play

For iOS Users:
  1. Open the "Settings" app on your iOS device.
  2. Tap your Apple ID at the top of the screen.
  3. Select "Subscriptions" to view and manage your current subscriptions.
For Android Users
  1. Open the Google Play Store app.
  2. Ensure you're logged in with the correct Google account.
  3. Tap the menu icon (three horizontal lines).
  4. Then choose "Subscriptions" to view and manage your current subscriptions.

Need Assistance?

If you have any other questions or need further help, please send us feedback through the app.
 
 
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