If you decide to buy a subscription for the Awareness Service, follow these easy steps. This guide will help you navigate through the purchasing process and view subscription information.
Ways to Purchase a Subscription from the App
Option 1:
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Open the app
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Click the "User" page
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Choose "Upgrade now" from the top banner
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Review the details of each plan, including features and price, to choose the one that best suits your needs.
There are two types of subscription plans for Awareness Gen 2：
Single Device Plan: Covers one camera only. You can choose between monthly and annual billing.
Unlimited Devices Plan: Covers all cameras under your account. Also available with monthly and annual billing options.
Option 2:
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Click the "Setting" icon of the camera on the "Home" page
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Choose "Cloud Service"
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Click "Upgrade" to check different plans to purchase
How to View and Manage a Subscription After Purchasing
View and Manage Subscription on the App
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Open the app
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Click "Awareness" on the "User" page
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Enter the "My Service" page to view your active plan and its validity period.
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Tap "Manage" to cancel your subscription.
View and Manage Subscription on Apple ID/Google Play
For iOS Users:
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Open the "Settings" app on your iOS device.
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Tap your Apple ID at the top of the screen.
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Select "Subscriptions" to view and manage your current subscriptions.
For Android Users
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Open the Google Play Store app.
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Ensure you're logged in with the correct Google account.
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Tap the menu icon (three horizontal lines).
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Then choose "Subscriptions" to view and manage your current subscriptions.
Need Assistance?
If you have any other questions or need further help, please send us feedback through the app.