Vehicle Mark Instructions

  • Updated
To use the Vehicle Mark feature, you need to subscribe to the Awareness service first. You can purchase the service through the app.
 
This guide includes the following sections:
  • What is a Vehicle Mark
  • How to Set Up a Vehicle Mark
  • Frequently Asked Questions

What is a Vehicle Mark

A Vehicle Mark is a paid feature available through the Awareness service. Once you subscribe to the Awareness service, your camera's AI recognition system will be able to identify and mark specific vehicles as "known vehicles." This information will then be included in your notification push content.
 

How to Set Up a Vehicle Mark

  1. Ensure Sufficient Vehicle Detection
    • The camera needs to detect the same vehicle at least 20 times to accurately recognize it. This process usually takes around 2-3 days.
    • Ensure your vehicle is visible to the camera for optimal detection.
Vehicle1.png
 
  1. Confirmation via the App
    • Once the camera recognizes that the same vehicle has appeared multiple times, you’ll receive an in-app prompt asking if you want to mark the vehicle. Select "Yes" to mark it.
Vehicle2.png
  1. Manage Vehicle Marks in the App
    • Open the app and go to the "User" icon.
    • Tap "Intelligent Service Assistant" > "Vehicle Mark" to edit, merge or delete recognized vehicles.
    • Note: You can mark up to 5 vehicles at a time.
Vehicle3.png
  1. Configure Notifications for Marked and Unmarked Vehicles
    • To customize notifications, go to your camera’s Settings > Notification Settings > Push Notifications of Marked and Unmarked Vehicles.
    • You can toggle notifications for both Marked and Unmarked vehicles:
      • If notifications for Marked vehicles are enabled, you will only receive alerts for vehicles that have been marked. The notifications include:
        • "A vehicle approaching"
        • "A vehicle parked"
        • "A vehicle leaving"
      • If notifications for Unmarked vehicles are enabled, you will only receive alerts for vehicles that have not been marked. The notifications include:
        • "A vehicle approaching"
        • "A vehicle parked"
        • "A vehicle leaving"
Vehicle4.png

Frequently Asked Questions

Q: Why is my camera recording vehicles even though Vehicle Mark is off?

A: The Vehicle Mark feature only affects notifications, not recording. Even if you’ve turned off notifications for vehicles, the camera will still record any motion it detects, including vehicles. This is because the motion detection feature is always active and records any movement within the camera’s view, regardless of whether notifications are enabled for marked or unmarked vehicles.

 

Q: Do I need a subscription to use the Vehicle Mark feature?

A: Yes, the Vehicle Mark feature requires a subscription to the Awareness service. Without subscription, the vehicle recognition and marking function will not be available.
 
Q: Can I mark more than 5 vehicles?
A: No, the app allows you to mark up to 5 vehicles at a time. You can, however, delete a marked vehicle to free up space and mark a new one.
 
Q: What if my camera doesn’t recognize my vehicle?
A: Ensure that your vehicle is clearly visible and in the camera's field of view. If recognition issues persist, try adjusting the camera angle or cleaning the lens.
 
Q: How do I turn off or disable vehicle notifications?
A: To manage or turn off notifications for vehicles, follow these steps:
  • Go to your camera’s Settings in the app.
  • Tap Notification Settings > Vehicle.
  • To manage notifications for marked or unmarked vehicles, tap Vehicle Mark > Marked Vehicle or Unmarked Vehicle, and toggle the notifications on or off according to your preference.
Q: Can I edit a marked vehicle?
A: Yes, you can edit a marked vehicle. To merge or delete a vehicle, follow these steps:
  • Go to the User icon in the app.
  • Tap Intelligent Service Assistant > Vehicle Mark > Known Vehicle.
  • Tap the Edit button in the top-left corner.
  • From there, you can choose to Merge or Delete the selected vehicle.
Q: Is it possible to customize or rename a marked vehicle in the app?
A: Yes, the app supports renaming marked vehicles. To rename a vehicle, navigate to User > Intelligent Service Assistant > Vehicle Mark > Known Vehicle. Then, select the vehicle image, click the > button, and change the name. Finally, click Done to save your changes.
 

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