The Awareness Service offers advanced features that enhance your smart home experience. While a subscription is optional, it unlocks premium benefits.
This guide will include these parts:
-
Introduction of Awareness Service
-
Differences between Single Device and Unlimited Devices Plans
Introduction of Awareness Service
The Awareness Service provides premium features to elevate your smart cameras. Here are the key features:
Extended Video History
- Subscribers benefit from increased cloud storage capacity for video playback, with up to 60 days and 30GB of stored video history, depending on the selected plan.
- Subscribers can customize recording durations to Up to 1 min, Up to 2 min, or Up to 3 min in length, offering a significant advantage for more detailed monitoring.
Disable Cloud Cooldown Time
-
Subscribers have the exclusive option to significantly reduce or disable the Cloud Cooldown Time. Disabling Cooldown Time effectively eliminates missed detections—especially beneficial in high-activity areas. Learn more about the Cooldown Time.
Smart Push
- The Smart Push feature uses advanced AI algorithms to analyze movements detected by your camera and sends targeted notifications directly to your phone, identifying specific events such as persons, vehicles, pets, packages, and birds—instead of general motion alerts. When such movements are detected, you'll receive precise push notifications (e.g., "Person Detected"), and corresponding icons will appear in the Library, making it easy to quickly identify and review your recordings.
-
Tips:
-
Battery-powered devices can detect all four categories (person, vehicle, pet, and package). In addition to these, the bird feeder devices feature Bird AI technology, which can specifically identify various bird species. Learn more about Bird AI.
-
For plug-in devices, only person and pet alerts are available under the "Notification Settings".
-
Even if you select specific alerts (person, pet, vehicle, package, and bird), all movements will still be recorded in the Library, regardless of whether they trigger a notification.
-
Customizable Activity Zone
-
Subscribers can define specific activity zones within the camera’s field of view, allowing for more focused monitoring and fewer irrelevant alerts.
-
Tips:
-
Movements outside your defined activity zone will still be recorded in the Library, but you'll only receive notifications for events within the zone.
-
Differences between Single Device and Unlimited Devices Plans
The main difference between the Single Device and Unlimited Devices plans lies in the number of devices supported and the cost. Both plans offer the same features. Here's how they differ:
Device Coverage
-
Single Device Plan: This covers one camera. Ideal for users with a single device who wish to access premium features.
-
Unlimited Devices Plan: Supports multiple cameras under one subscription. Ideal for users with multiple devices.
Cloud Storage
-
Single Device Plan: Up to 10GB cloud storage
-
Unlimited Devices Plan: Up to 30GB cloud storage
Price
-
The real price may fluctuate slightly according to such as your currency to US Dollar exchange rate and tax. For the most accurate and up-to-date pricing, please refer to the app:
-
Go to the "User" page
-
Tap "Upgrade Now"
-
View subscription pricing for both Single device and Unlimited device plans
-
Need Assistance?
If you have any other questions or need further help, feel free to send us feedback through the app.