If you are unable to pair your CentralHub or cameras during setup, check the following items before trying again.
Verify That CentralHub Is Ready for Pairing
- Make sure the CentralHub is powered on.
- Connect the CentralHub to your router using the included Ethernet cable.
- Wait about 1 minute for the device to finish starting up.
- If the CentralHub does not enter pairing mode automatically, double-press the SYNC button on the back of the device. You should hear a "ding-dong ding-dong" prompt sound, which will continue for up to 3 minutes while the CentralHub remains in pairing mode.
Check Bluetooth Settings
CentralHub discovery relies on Bluetooth during setup.
- Make sure Bluetooth is enabled on your phone.
- For Android phones, enabling Bluetooth on the device is sufficient. For iOS phones, make sure to also grant the app permission to use Bluetooth.
- Move your phone closer to the CentralHub and try again.
- If multiple phones are attempting setup simultaneously, use only one phone during pairing.
Check the Ethernet Connection (Initial Setup)
The first-time setup of CentralHub requires a wired Ethernet connection.
- Make sure the Ethernet cable is securely connected to both the router and the CentralHub.
- Confirm that the router is connected to the internet and working normally.
- Verify that the Ethernet port being used has internet access.
- Try a different Ethernet port on the router if available.
- Check whether the Ethernet cable is damaged or loose.
- Restart the router and wait for the internet connection to recover before trying again.
Check the Wi-Fi Connection
If CentralHub has already been configured to use Wi-Fi:
- CentralHub supports 2.4 GHz Wi-Fi networks only and cannot connect to 5 GHz networks.
- If your router broadcasts separate 2.4 GHz and 5 GHz networks, make sure CentralHub is connected to the 2.4 GHz network.
- Verify that the Wi-Fi password is correct and has not been changed.
- Make sure the Wi-Fi network is available and working normally.
- Make sure the router allows new devices to access the network.
- If your router has reached its maximum number of connected devices, disconnect unused devices and try again.
- Avoid networks with special access restrictions, such as enterprise networks that require additional authentication.
- Place the CentralHub closer to the router if the signal is weak.
- Place the CentralHub away from large metal objects, electrical appliances, and other sources of wireless interference.
- If the router was recently replaced or the Wi-Fi settings were changed, reconnect CentralHub to the network through the app.
Check Camera Pairing
For a newly purchased CentralHub & Camera Kit, the cameras are pre-paired at the factory. After the CentralHub setup is complete, make sure the cameras are powered on and placed near the CentralHub. The cameras should connect automatically within a few minutes.
- Verify that the camera is powered on.
- Place the camera close to the CentralHub during setup.
- Allow a few minutes for the automatic pairing process to complete.
- If the camera does not connect, power the camera off and back on, then wait for it to reconnect.
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If the issue persists, reset the camera and repeat the setup process:
- Turn the camera off and then back on.
- Wait until you hear the startup prompt.
- Double-press the Power button.
- Wait for the reset process to complete, then try pairing the camera again.
Check CentralHub Capacity
CentralHub supports up to 6 connected devices.
If the maximum number of devices has already been reached, additional cameras cannot be paired until a device is removed.
Check Camera Compatibility
CentralHub only supports compatible camera models.
If a camera cannot be paired through CentralHub:
- Verify that the camera model supports CentralHub connectivity. If you are unsure, contact the camera seller or retailer for compatibility information.
- Update the camera firmware to the latest version.
- If prompted, connect the camera to Wi-Fi first and complete any available firmware updates before attempting Hub pairing again.
Check Camera Compatibility
CentralHub only supports compatible camera models.
If a camera cannot be paired through CentralHub:
- Verify that the camera model supports CentralHub connectivity. If you are unsure, contact the camera seller or retailer for compatibility information.
- Update the camera firmware to the latest version.
- If prompted, connect the camera to Wi-Fi first and complete any available firmware updates before attempting Hub pairing again.
Restart and Try Again
If pairing still fails:
- Turn Bluetooth off and back on again on your phone.
- Close and reopen the app.
- Restart the CentralHub.
- Restart the camera.
- Restart your router.
- Wait for the network connection to recover.
- Repeat the setup process from the beginning.
Still Need Help?
If the issue persists, please submit feedback through the app and include:
- The color or behavior of the CentralHub Indicator Light.
- Any sounds or voice prompts from the CentralHub or camera.
- Any error messages shown in the app.
- Whether the CentralHub is connected to the router with an Ethernet cable.
- Whether Bluetooth permission is enabled.
- Screenshots or a short video showing the setup process.
Notes
- An Ethernet connection is required during the initial CentralHub setup. After setup is complete, CentralHub can be switched to Wi-Fi if needed.
- Cameras included in the kit are pre-paired and should normally connect automatically during the first setup.
- Keeping the CentralHub, camera, and phone close together during setup can improve pairing reliability.