Add CentralHub and Camera Steps

  • Updated

Power on and Enter Pairing Mode

  1. Place your CentralHub near your Wi-Fi router.
  2. Use an Ethernet cable to connect your CentralHub to the router.
  3. Plug your CentralHub into a power outlet.
  4. Wait about 1 minute for the CentralHub to initialize. The indicator light should turn on.

Note: If the CentralHub does not enter pairing mode automatically, double-click the SYNC button to enter pairing mode.

App Setup: Add CentralHub

  1. Enable Bluetooth for your phone and for the app in your phone's settings.

Note: For Android phones, enabling Bluetooth on the device is sufficient. For iOS phones, make sure to also grant the app permission to use Bluetooth.

  • Open the app.
  • Tap "Add a new device" or the "+" icon, then select CentralHub & Camera Kit.
  • Follow the in-app instructions to search for your CentralHub.
  • Select your CentralHub from the device list.
  • Wait for the app to connect the CentralHub.
  • Once connected, name your CentralHub and set its Home and Location for easy identification.

Pair Cameras with CentralHub

  1. After the CentralHub setup is complete, the app will guide you to pair the cameras included in the kit.
  2. Power on each camera and place it near the CentralHub.
  3. On the "Pair Your Devices" page, select a camera from the list or tap "Pair" to continue setup.
  4. Wait for the camera to connect to the CentralHub.
  5. Once the camera is paired, follow the in-app instructions to set its location and complete the camera guide.
  6. Repeat the steps above for any remaining cameras in the kit.

Add a Camera to an Existing CentralHub

If you already have a CentralHub added to your account, you can also connect a supported camera to it.
  1. Power on the camera and make sure it is in pairing mode.
  • Open the app and start adding the camera.
  • When prompted to choose a connection method, select "Connect via CentralHub".
  • Select an available CentralHub from the list.
  • Tap "Continue" and wait for the camera to connect.

Note: To connect a camera via CentralHub, the CentralHub must be online, support camera pairing, and have available device slots.

Note: If the camera firmware does not support Hub pairing, connect the camera via Wi-Fi first, update the camera firmware in device settings, then try connecting it to CentralHub again.

Final Configurations

  1. On the app's homepage, tap the camera or CentralHub settings icon to set your preferences for recording, notifications, alarms, storage, and other features.

Troubleshooting

If you face any setup issues, please submit a feedback ticket with relevant details to help our support team provide targeted and effective assistance. Possible details include:
  • Indicator light color on the CentralHub or camera.
  • Sounds from the device.
  • Error messages displayed in the app.
  • Whether the CentralHub is connected to the router with an Ethernet cable.
  • Whether Bluetooth permission is enabled for the app.
  • A brief description or video of your setup steps, or any applicable screenshots.
Powered by Zendesk