How to Fix 4G Camera Setup Failure? – Help Center

If you're experiencing issues with your 4G camera's connection or binding process, this guide is here to help. We address a range of frequent issues and provide detailed solutions to ensure your surveillance system is operational and efficient.

Troubleshooting Tips for 4G Camera Setup

No SIM card in the device

Ensure the SIM card is correctly seated in the SIM card slot.
Check the installation direction of the SIM card, and make sure the card is inserted properly.

SIM card can't connect to the internet

Make sure the SIM card is inserted properly in the camera's slot. You can remove the top rubber plug, and insert the SIM card into the slot near the micro-SD, following the arrow until it clicks.

Install the rubber plug back to block dust and water.
Please check if the SIM card is available to connect to the internet. You can insert the SIM card into your mobile phone to see if it can surf the internet.
If you are not using the provided SIM card, please check whether the data plan has run out.

Weak cellular signal near the device

Test the signal strength at your camera's location using another device, such as a smartphone.
1. If the signal is weak on both devices, please try to move your camera to a better location to get a better signal.
2. If only the camera has a weak signal, please try to reposition the camera within the same area, perhaps higher up or near a window, which may capture a stronger signal. Also, you can move the camera to a less obstructed area might enhance signal strength.

Connect device failed

Please ensure the app has Bluetooth permission enabled.
Also, check if the device is powered on and emitting a beeping sound and try again.

Device already connected to VicoHome account

Please remove the device from the previous VicoHome account.
Then try connecting the device to the app again to see if it works.

Server connection timeout

Please check whether the device is emitting a beeping sound. If silent, double-click the power button or restart the device to enter pairing mode and try again.

Methods to Improve the SIM Card Network Signal

If you encounter poor network signals with your SIM card resulting in an inability to connect to the internet, you can try the following methods to improve the signal:

Avoid Using in Areas with Weak Signals: Using the camera in areas such as the countryside or basements might cause signal issues. Try moving to an area with a stronger signal.
Check the Surroundings of the Camera: Ensure there are no large metal objects or other obstacles that might block the signal around the camera.
Adjust the Camera's Position: Sometimes, merely changing the placement or orientation of the camera can significantly improve signal strength.
Check if the SIM card is damaged: Remove the SIM card and inspect it for any scratches or physical damage. If it appears to be damaged, it may need to be replaced.
Check network coverage: Ensure that your installation area has 4G network coverage. You can take the camera to another location known to have good 4G coverage to test if it can connect to the network.

By following these steps, you can enjoy a seamless network connection experience with your 4G camera. If you encounter more specific issues, you can submit feedback on the app to get further technical assistance.