FAQs

Add Camera

• Why is the connection unsuccessful after scanning?
• What should I do if the camera reports an error after scanning the QR code?
• Why are 5G Wi-Fi and enterprise-grade Wi-Fi not supported?
• How to distinguish 2.4GHz Wi-Fi and 5GHz Wi-Fi?
• Cannot find the QR code on the camera body?

Live View

• Why can't I access the live stream?
• Why is the camera offline?
• Why does the image/picture look blurry?
• How to adjust the resolution of the live screen?
• How to adjust the video time?

Motion Detection

• How to enable motion detection?
• How to set the motion detection duration?
• Can the camera be installed behind a window/glass?
• Why are some movements missed?

Notifications

• Why are notifications delayed?
• Why can't I receive notifications?
• Why are there so many false notifications?
• Why are notifications delayed after purchasing a plan?

Cloud Recordings

• Why are there so many videos with no movements?

Charge Camera/Battery

• Why can't the camera be charged?
• Why doesn't the battery last long?
• How to connect the Solar Panel to your Pan & Tilt Camera?
• Can the camera be used with a solar panel？
• How to charge the camera?
• How long does it take to fully charge the camera?

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Share Camera

• How to add users or share your camera with another person?
• Can two or multiple people be logged in?
• How to remove users or stop sharing?
• What are the permissions of shared users?
• How to find the QR code for the admin?
• Can I watch the camera on my computer or tablet?

Micro SD Card

• How to record/save videos on a Micro SD card?
• How to format a Micro SD card?
• How to view videos on the Micro SD card?

Awareness Service

• How to cancel automatic renewal?
• How to create an Activity Zone and how does it work?
• What is a package detection feature?
• What is a vehicle mark?

Account

• How to contact us?
• Remember the password when logging in
• How to reset the password?
• Why is a log-in prompt message indicating no account has been registered, although the account has been registered?
• Remember Wi-Fi name and password after successful connection

APP Features Experience

• How to enable night vision?
• How to adjust the sensitivity of night vision?
• How to turn on the white light/spotlight?
• Can the device volume be adjusted?

Others

• What should I do if the battery camera cannot be turned on?
• What should I do if the camera malfunctions?
• How to find the serial number of your camera?
• Is the camera waterproof?