Add & Share Device
- How to add users or share your camera with another person?
- Cannot find the QR code on the device body?
- Why is the connection unsuccessful after scanning?
- Can't find the admin QR code?
- Device reports "WiFi password error"
- Device reports "Cloud service connection fail"
Live View
- What can I do if the device is offline?
- Why can't I access the live stream?
- How to improve wifi connection?
- How to change the WiFi network for your device?
- How to use two way talk feature?
- How to view live stream?
Charge Camera/Battery
- Why can't the camera be charged?
- Why doesn't the battery last long?
- How to connect the Solar Panel to your Pan & Tilt Camera?
- Can the camera be used with a solar panel？
- How to charge the camera?
- How long does it take to fully charge the camera?
Subscriptions/Awareness Service
- A Comprehensive Guide for Bird AI
- What to Do If Your Subscription Payment Fails
- How to Improve Bird Recognition Accuracy
- Learn About Premium Features with Awareness Service
- How to Subscribe to the Awareness Service?
- How to Request a Subscription Refund
Motion Detection (Notifications & Recordings)
- Why are some movements missed?
- Why are there so many videos with no movements?
- How to resolve the issue of not receiving notifications?
- How to set sleep mode?
- What should I do if the device is not recording/detecting motions?
- How to delete cloud videos?
Micro SD Card
Account
APP Features Experience
Others
Streaming Interconnection
4G Battery Camera
- Can 4G Camera Be Connected to WiFi？
- How to configure the APN information on the 4G Camera?
- 4G Camera SIM Card Guide
- Troubleshooting 4G Camera Offline Issues
- Troubleshooting Weak Signals in 4G Cameras
- 4G Camera Unlimited Data Plan Guide